The power of soft skills in balancing Desirability, Viability and FeasibilityEvery day we have to make a decision between what you want to do, what you can do and what’s actually good for you. Whether you realise it…Apr 19, 2021Apr 19, 2021
Why MVP culture can be a blessing and a curseWorking in digital development we’re in a fiercely competitive space to deliver good stuff quickly (to put it simply!). Digital…Mar 18, 20211Mar 18, 20211
Published inInvisible IllnessCan you be present and proactive? Balancing mindfulness without losing your edgeIn today’s rat race we’re all on the infinite treadmill to get to the next thing whatever that may be. I like the analogy of “scrambling…Feb 8, 2021Feb 8, 2021
4 Gen Z trends that your CX can’t ignoreWithout sounding like a boomer, there’s new kids on the block. Well, adults really…or more, consumers! How can business adapt to their…Apr 24, 2020Apr 24, 2020
4 ways retailers are winning at omnichannel experiencesWhen it comes to customer experience, omnichannel is a term that’s often overused but misunderstood. A strapline in many strategies but in…Dec 16, 20191Dec 16, 20191
Can a voice bot save my life?My Dad: “What happens if someone knocks on the door?”Nov 5, 2019Nov 5, 2019
Published inProduct SchoolWhy do I need a Product Manager and a Project Manager?With a shift of focus to digital products, and an unforgiving similarity in acronym, this has led to some confusion over the PM vs PM…Oct 25, 20191Oct 25, 20191
Published inUX CollectiveSubscription model UX: 9 lessons from the good, the bad and the uglySubscriptions schemes are turning traditional products into ongoing services in order to meet people’s’ ever-increasing needs. For…Oct 4, 2019Oct 4, 2019
Published inInvisible IllnessCan Candy Crush™ help with anxiety? Mindlessness vs MindfulnessMy heart races as the subtle movement of my index finger causes a mirage of colours to come crashing down. I feel a surge of serotonin…Sep 13, 20191Sep 13, 20191
Published inProduct CoalitionA Product Managers’ take on the Nielsen Norman UX Conference 2019Don Norman first coined the term User Experience in 1993 and in the last 26 years, UX has exploded. It’s now a vital capability for brands…Sep 3, 2019Sep 3, 2019
