Rhiana Matthew – Medium

Rhiana Matthew

The power of soft skills in balancing Desirability, Viability and Feasibility

Every day we have to make a decision between what you want to do, what you can do and what’s actually good for you. Whether you realise it…

5 min readApr 19, 2021

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The power of soft skills in balancing Desirability, Viability and Feasibility

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Rhiana Matthew

Why MVP culture can be a blessing and a curse

Working in digital development we’re in a fiercely competitive space to deliver good stuff quickly (to put it simply!). Digital…

4 min readMar 18, 2021

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Why MVP culture can be a blessing and a curse

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Rhiana Matthew
in
Invisible Illness

Can you be present and proactive? Balancing mindfulness without losing your edge

In today’s rat race we’re all on the infinite treadmill to get to the next thing whatever that may be. I like the analogy of “scrambling…

4 min readFeb 8, 2021

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Can you be present and proactive? Balancing mindfulness without losing your edge

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Rhiana Matthew

4 Gen Z trends that your CX can’t ignore

Without sounding like a boomer, there’s new kids on the block. Well, adults really…or more, consumers! How can business adapt to their…

6 min readApr 24, 2020

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4 Gen Z trends that your CX can’t ignore

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Rhiana Matthew

4 ways retailers are winning at omnichannel experiences

When it comes to customer experience, omnichannel is a term that’s often overused but misunderstood. A strapline in many strategies but in…

5 min readDec 16, 2019

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4 ways retailers are winning at omnichannel experiences

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Rhiana Matthew

Can a voice bot save my life?

My Dad: “What happens if someone knocks on the door?”

3 min readNov 5, 2019

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Can a voice bot save my life?

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Rhiana Matthew
in
Product School

Why do I need a Product Manager and a Project Manager?

With a shift of focus to digital products, and an unforgiving similarity in acronym, this has led to some confusion over the PM vs PM…

3 min readOct 25, 2019

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Why do I need a Product Manager and a Project Manager?

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Rhiana Matthew
in
UX Collective

Subscription model UX: 9 lessons from the good, the bad and the ugly

Subscriptions schemes are turning traditional products into ongoing services in order to meet people’s’ ever-increasing needs. For…

6 min readOct 4, 2019

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Subscription model UX: 9 lessons from the good, the bad and the ugly

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Rhiana Matthew
in
Invisible Illness

Can Candy Crush™ help with anxiety? Mindlessness vs Mindfulness

My heart races as the subtle movement of my index finger causes a mirage of colours to come crashing down. I feel a surge of serotonin…

4 min readSep 13, 2019

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Can Candy Crush™ help with anxiety? Mindlessness vs Mindfulness

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Rhiana Matthew
in
Product Coalition

A Product Managers’ take on the Nielsen Norman UX Conference 2019

Don Norman first coined the term User Experience in 1993 and in the last 26 years, UX has exploded. It’s now a vital capability for brands…

6 min readSep 3, 2019

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A Product Managers’ take on the Nielsen Norman UX Conference 2019

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Rhiana Matthew

Rhiana Matthew

I write about things from digital trends & customer experience to mindset & mental health. With a dash of #tech4good. Bit of a mixed bag really.

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